Terms of service
Terms and Conditions of Sale
Last updated: March 2026
1. Seller Identification
Name: Maria Inês Girão de Azeredo Jácome de Vasconcelos (Sole Trader) Trading name: iGi Jewelry VAT No.: 227 066 316 Address: Rua do Cerro, No. 40, 4400-410 Canidelo, Vila Nova de Gaia, Portugal Email: info@igijewelry.com Website: www.igijewelry.com
2. Scope
These Terms and Conditions govern the purchase and sale of handcrafted jewellery through the online store www.igijewelry.com, hereinafter referred to as the "Store". By placing an order, the Customer declares to have read, understood and accepted these Terms and Conditions.
3. Products
All products sold in the Store are handcrafted jewellery, made by hand in our atelier in Vila Nova de Gaia, Portugal. Materials include 925 sterling silver and gold, and some pieces may feature 24k gold plating. Due to the handcrafted nature of our products, slight variations between pieces of the same model may occur. Product photographs are for illustrative purposes only; minor differences in colour or detail may exist compared to the actual product.
4. Prices and Payment
All prices include VAT at the applicable legal rate. Shipping costs, where applicable, are displayed before checkout is completed. Available payment methods include: credit/debit card (Visa, Mastercard), PayPal, MB WAY, Multibanco reference, and others that may be made available.
5. Orders and Shipping
Once payment is confirmed, orders will be processed and shipped within the timeframe indicated on our Shipping Policy page. Free shipping is available on orders of €100 or more to Portugal and Spain.
6. Right of Withdrawal (Right of Return)
Under Decree-Law No. 24/2014 of 14 February, the Customer has the right to withdraw from the contract, without providing any reason, within 14 calendar days from the date of receipt of the product.
To exercise this right, the Customer must notify us unequivocally by email to info@igijewelry.com or by using the model withdrawal form below.
The Customer must return the products within 14 days of notifying us of the withdrawal. Return shipping costs are the Customer's responsibility, unless the product is defective.
The refund will be issued within 14 days of receiving the returned products, using the same payment method as the original purchase, unless otherwise agreed.
Products must be returned in their original condition: unused, in original packaging, with all accessories and documentation.
Model Withdrawal Form: (Complete and send to info@igijewelry.com only if you wish to withdraw from the contract)
"I hereby give notice that I wish to withdraw from the contract for the purchase of the following goods: [product description]. Order No.: [order number]. Order date: [date]. Date received: [date]. Consumer name: [name]. Consumer address: [address]. Signature (if submitted on paper): [signature]. Date: [date]."
7. Legal Warranty
Under Decree-Law No. 84/2021 of 18 October, all products sold in the Store benefit from a 3-year legal conformity warranty from the date of delivery.
During the first 2 years, any lack of conformity is presumed to have existed at the time of delivery, and the burden of proof lies with the seller. In the third year, the consumer must prove that the lack of conformity existed at the time of delivery.
In the event of a lack of conformity, the consumer is entitled to: (a) repair; (b) replacement; (c) price reduction; or (d) contract cancellation, under the conditions provided by law.
Repair or replacement must be completed within 30 days, except in cases of special complexity.
Within the first 30 days of delivery, the consumer may exercise the right of rejection, requesting immediate replacement or contract cancellation without having to wait for repair.
The warranty does not cover damage resulting from misuse, negligence, normal wear and tear, or contact with chemicals, perfumes, water or other external agents.
8. Custom Pieces
Custom-made or personalised pieces are not covered by the right of withdrawal (14 days), pursuant to Article 17(1)(c) of Decree-Law No. 24/2014. The legal warranty applies normally.
9. Complaints
To submit a complaint, customers may contact us by email at info@igijewelry.com. The electronic complaints book is available at www.livroreclamacoes.pt.
10. Alternative Dispute Resolution
In the event of a consumer dispute, customers may contact an Alternative Dispute Resolution (ADR) entity:
CICAP — Porto Consumer Information and Arbitration Centre Rua Damião de Góis, 31, Lj. 6, 4050-225 Porto Tel: 225 508 349 Email: cicap@cicap.pt Website: www.cicap.pt
Customers may also use the European Online Dispute Resolution platform, available at: https://ec.europa.eu/consumers/odr
11. Applicable Law
These Terms and Conditions are governed by Portuguese law. Any disputes shall be submitted to the jurisdiction of the competent Portuguese courts.